About Us
Welcome to TapOut Genetics! We are dedicated to providing premium-quality cannabis seeds for growers, enthusiasts, and connoisseurs alike. At TapOut Genetics, our mission is to deliver top-tier genetics that empower cultivators to achieve outstanding results.
Our team of experts carefully selects and breeds cannabis strains to ensure exceptional quality, potency, and reliability. We take pride in offering a diverse catalog of seeds that meet the highest standards of germination and performance. Whether you’re an experienced grower or just starting out, TapOut Genetics has something to elevate your cultivation experience.
Thank you for choosing TapOut Genetics. We are committed to your success and satisfaction in every step of your growing journey.
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Refund and Return Policy
At TapOut Genetics, we value your satisfaction. However, due to the nature of our products, we have specific guidelines for refunds and returns. Please review our policy carefully before making a purchase:
- Limited Return Eligibility:
- Returns are only accepted within 7 days of receiving your order.
- All returned items must be unopened, unused, and in their original packaging. Opened or used items are not eligible for return under any circumstances.
- Restocking Fee:
- All approved returns are subject to a 25% restocking fee.
- Non-Returnable Items:
- Due to the sensitive nature of cannabis seeds, any opened packages or tampered products are strictly non-returnable.
- Return Process:
- To initiate a return, please contact our customer support team at support@tapoutgenetics.com within the 7-day window. Provide your order number and details about the reason for return.
- Once your return is approved, you will receive instructions on how to send back your product. Return shipping costs are the responsibility of the customer.
- Refunds:
- Refunds will be issued only after we have received and inspected the returned item. Refunds are processed back to the original payment method, minus the restocking fee.
We appreciate your understanding of these policies as they help us maintain the integrity and quality of our products.
Privacy Policy
At TapOut Genetics, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, and safeguard your information:
- Information We Collect:
- Personal details such as your name, email address, shipping address, and payment information are collected when you make a purchase or create an account on our website.
- Non-personal data such as your IP address, browser type, and website usage patterns may also be collected for analytics purposes.
- How We Use Your Information:
- To process your orders and provide customer support.
- To improve our website, products, and services based on user behavior and feedback.
- To send promotional emails, updates, or offers (only if you’ve opted in to receive such communications).
- Data Protection:
- We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- Payment transactions are securely processed through encrypted gateways.
- Sharing of Information:
- We do not sell, trade, or share your personal information with third parties, except as required to process your order (e.g., with payment processors or shipping providers).
- Your Rights:
- You can request access to your personal data, update or correct inaccuracies, or delete your account by contacting us at support@tapoutgenetics.com.
- You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails.
- Cookies:
- Our website uses cookies to enhance your browsing experience and track site usage. You can disable cookies in your browser settings, though some website functionality may be affected.
- Policy Updates:
- We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be indicated at the top of the policy.
For any questions or concerns about our policies, please contact us at support@tapoutgenetics.com.
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